Terms & Conditions

1. Booking Confirmation

Your booking is confirmed once:

• We have received your completed booking form (where applicable); and
• The required booking fee or full payment has been received.

We will send you a confirmation email once your booking is secured.

2. Payment

• A non-refundable booking fee of £25 is required to secure your party date (unless otherwise agreed).
• The remaining balance must be paid no later than 14 days before your party.
• Bookings made within 14 days of the party date must be paid in full at the time of booking.
• If payment is not received by the due date, we reserve the right to cancel your booking.

3. Cancellations by the Customer

If you need to cancel your booking, please notify us as soon as possible. The following charges will apply:

• More than 28 days before the party – booking fee retained.
• 14–28 days before the party – 50% of the remaining balance payable.
• Less than 14 days before the party – 100% of the booking value payable.

Where possible, we may offer to transfer your booking to another available date within six months, at our discretion.

4. Changes to Your Booking

We will do our best to accommodate reasonable changes to your booking, including changes to guest numbers, timings or venue, subject to availability.

Additional charges may apply where extra equipment, staffing or travel is required.

5. Party Numbers

Our party packages include a maximum number of children as stated at the time of booking.

If you wish to invite additional children, please let us know in advance. Additional charges may apply.

6. Age Recommendations

Our brick-building parties are generally recommended for children aged 5 years and over.

If your child is aged 4 and already enjoys playing safely with LEGO® bricks, we are happy to accommodate them. As every child develops at their own pace, we ask parents to use their judgement when booking. Our equipment contains small parts and is not suitable for children under 3 years of age.

7. Venue Requirements

For parties held at your home or a venue hired by you, the customer is responsible for ensuring:

• The venue is clean, safe and suitable for children's activities.
• Adequate space is available for the booked number of guests.
• Suitable tables and seating are available unless otherwise agreed.
• The venue is accessible for unloading equipment.
• Heating, lighting and toilet facilities are available.

We reserve the right to modify activities if the venue is unsuitable or presents a safety risk.

8. Supervision

The birthday child's parent or another responsible adult aged 18 or over must remain at the venue throughout the party.

Pop Up Bricks staff are responsible for delivering the activity but are not responsible for the overall supervision of children attending the event.

Parents remain responsible for children who require one-to-one support or additional supervision.

9. Behaviour

We want every child to have a fantastic time. We ask that all children:

• Treat others with kindness and respect.
• Follow instructions from Pop Up Bricks staff.
• Use the equipment appropriately.
• Help look after the bricks and equipment.

If behaviour is unsafe or disruptive, we may ask the supervising adult to intervene. In exceptional circumstances, we reserve the right to end activities for individuals or, if necessary, the entire event.

10. Health & Medical Information

Please let us know before the party if any child attending has:

• Allergies.
• Medical conditions.
• Additional needs that may affect participation.

This allows us to make reasonable adjustments wherever possible.

11. Food & Allergies

Unless specifically agreed, Pop Up Bricks does not provide food or drinks.

We are not responsible for food supplied by the customer or venue.

12. Photography

We may occasionally take photographs during the party for promotional purposes.

We will always seek the organiser's permission beforehand and will only use images where appropriate consent has been obtained.

If you would prefer that no photographs are taken, please let us know before the event.

13. Equipment

All Pop Up Bricks equipment remains our property. We ask that:

• Children use the equipment with care.
• Equipment is not removed from the activity area.
• Bricks and equipment are returned at the end of the session.

We understand that the occasional missing brick is inevitable and do not charge for normal wear and tear. However, we reserve the right to recover the cost of equipment that is deliberately damaged, lost or removed.

14. Health & Safety

Our staff are committed to providing a safe, enjoyable experience.

We carry out appropriate risk assessments, maintain our equipment to a high standard and hold Public Liability Insurance.

Customers are responsible for ensuring the venue complies with all applicable health and safety requirements.

15. Delays

If circumstances beyond your control delay the start of the party, we will do our best to accommodate the full session where possible.

Where this is not possible due to subsequent bookings, activities will finish at the agreed end time.

16. Cancellation by Pop Up Bricks

In the unlikely event that we need to cancel your booking due to circumstances beyond our control, such as severe weather, vehicle breakdown, venue closure or staff illness, we will offer either:

• An alternative date
• A full refund of any monies paid

Our liability is limited to the amount paid for the booking.

17. Liability

Whilst every reasonable care is taken during our events, participation is at the customer's own risk. Pop Up Bricks accepts no responsibility for:

• Loss or damage to personal belongings.
• Injuries arising from unsafe behaviour outside our reasonable control.
• Accidents caused by defects or hazards within the customer's chosen venue.

Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so.

18. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where this is due to circumstances beyond our reasonable control, including severe weather, flooding, fire, government restrictions, industrial action or other unforeseen events.

19. Privacy

We will process your personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Your information will only be used for administering your booking and communicating with you about your event.

20. Contact Us

If you have any questions before your party, we'd love to hear from you.